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Bill Pay, Insurance and Payments

Pay Your Bill Online

Online Bill Pay is now available through a safe, easy and free way to access your account and pay your bill online.

Representatives are available to assist you either at the time of your arrival or during your hospital stay. If you have any questions regarding your insurance coverage, credit procedures, or your bill after discharge, please do not hesitate to contact us at (609) 599-5766.

Cashier hours are Monday thru Friday, 8:00 am to 4:30 pm.  The cashier is located by the Chambers Lobby Registration on the ground floor.

To inquire about a balance you owe or if you need a copy of a bill call: 844-201-6310.

To inquire about a NJ State or Federal Assistance Program call: 609-599-5648 or 609-599-6370.

To speak with a representative regarding problems with your insurance call: 844-201-6310 

We encourage you to review this guide on Understanding Healthcare PricesThis consumer guide helps to explain some of the terms and answer some common questions about healthcare bills.

To submit a payment:

St. Francis Medical Center Billing
P.O. Box 827800
Philadelphia, PA 19182-7800 or

Patient Accounting sends bills to both insurance companies and patients. They also collect and post payments. Payments are accepted by check or money order, and credit card payments may be made using Visa, Mastercard, or Discover.

If you have a question regarding the insurance coverage for your procedure or stay, we urge you to contact your insurance carrier for information regarding pre-certification, referrals, coinsurance and deductibles before receiving hospital services.

St. Francis Medical Center accepts most major health insurances carriers, however, you are financially responsibile for your bill for services rendered.

Financial Assistance

A 100 percent discount for medically necessary services is available to patients who earn 200 percent or less of the Federal Poverty Level guidelines and have assets no greater than $7,500 (individual) and $15,000 (family). Elective services such as cosmetic surgery are not included in our charity program.  Individuals who earn more than 200 percent of the Federal Poverty Level guidelines are eligible for a partial discount.

Patient copays and deductibles may be eligible for discounted rates if a patient qualifies for financial assistance and earns less than 200 percent of the Federal Poverty Level Guidelines.

Discounts are also available for those patients who are facing catastrophic costs associated with their medical care.  Catastrophic costs occur when a patient’s medical expenses for an episode of care exceed 20 percent of their annual income.  In these cases, patient copays and deductibles may also be included in the discount.

Charity care discounts may be denied if patients are eligible for other funding sources such as a Health Insurance Exchange plan or Medicaid eligibility and refuse or are unwilling to apply for these sources.

If you have questions about your bill at any point before, during or after your appointment or stay, do not hesitate to 
contact us. St. Francis Financial Counselors are here to help you. We know that a hospital stay can be a stressful time without worrying about financial issues, so let us know if you have concerns. We will make every effort to assist you in arranging for payment of your obligation through third-party insurance coverage, public and private assistance programs like NJ Family Care, the Health Insurance Marketplace and charity care funds. For persons who are not eligible for any of these programs, St. Francis has partnered with HealthFirst, a company that offers long-term payment solutions to patients who need a simple, convenient way to pay their medical expenses.

To view the St. Francis Medical Center Financial Assistance Policy click here.

Financial Transparency

As part of our commitment to financial transparency St. Francis Medical Center offers here links to financial statements for public review. In addition, each year we hold public meetings where members of the community can learn about St. Francis Medical Center's services, plans and financial outlook. Those meetings are posted in the Events section of this website. They are generally held in December of the calendar year.

Access the IRS Form 990 Schedule H documents for St. Francis Medical Center.

Price Transparency

We support price transparency. For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance. Please contact the Central Billing Office at 844-201-6310  for a price estimate or to find out if you qualify for financial assistance.


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